Customer Success and Social Media Manager in Delaware

Who you are

Aspect is looking for a Customer Success Manager to provide support to our customers across their journey of discovery, purchase, use and referrals of friends to our platform.

You will be working with our support team and have full autonomy on how to design our support practices and will only be beholden to a single outcome - our users’ success with using our products, purchasing our service and having a world class experience.

You will also be in charge of creating social media outreach content with the objective of clarifying our mission to our prospective customers and increasing our social media presence and success.

The tasks:

• Pre-Purchase Support:
  • Provide assistance to customers through various channels such as our website, email, and Meta platform.
  • Respond to user questions and requests about purchases to support sales efforts.
• Post-Purchase Support:
  • Maintain regular communication with customers, answer their queries, and provide support to resolve any issues or problems they may encounter.
• Process Improvement:
  • Collaborate with developers and managers to improve services by sharing feedback and insights from customer interactions.
  • Analyze common customer requests and prepare a weekly report to share with the team.
  • Enhance and improve support processes to increase customer satisfaction.
• Social Media Management:
  • Develop and curate engaging content for our social media platforms, including LinkedIn and Meta.
  • Although not required, having visual design skills is a plus.

We would love to have you on board if you:

• Are personable - your friends say that you love people and people love you back.
• You love social networks and truly care about helping people improve their lives.
• Have strong written and spoken English skills - You can create clear and concise problem descriptions.
• Ability to multitask and be proactive - you thrive in ambiguity and have a talent to identify and resolve chaotic situations.

Why you will be excited to work with us:

We're working on a massive global problem and helping people be healthier. If you're into health, wellness, fitness, and wearables, you'll love our mission!

We're small, so you'll be able to contribute efficiently and without bureaucracy. You will make an impact and own a product from its early days.

We don't run tons of meetings. If we can solve a problem asynchronously, we go ahead. When we do meet, everyone has a voice.

You'll be able to work remotely and set your own schedule. We don't micro-manage and will help you do great work.

We'll mold your role to shape a career you're excited about. We genuinely care about our employee satisfaction and job happiness and will help prep you for whatever you're looking for in the future.

Apply

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